"Professionally dealing with the public and
diffusing aggressive behaviour with verbal and non-verbal messages"
TACTICAL COMMUNICATIONS in regard to Use of Force is the
combination of both "Officer Presence" as well as "Communication"
(occasionally used to be called "Verbal Direction") on the
Use of Force Model. (This is a Canadian Model on the right
however all Police and Security Services will have something like this.)
It is not only a mandatory requirement for 'Use of Force' but if you
think about it - Communication Skills are probably the most used
skill in any officers day to day interactions, more than any other.
But how much training do we give Police and Security members, or
even senior managers for that matter?... It is without a doubt one of
the most important fundamental skills required of those who
"Protect and Serve."
Not only do we need our Communication ability to diffuse aggressive
behaviour and also to manage and resolve conflict, but we also need it in
other areas of day to day duties.
Whether investigating and interviewing or simply building trust and
rapport - developing our communication skills is a required staple.
Tactical Communications is essentially required training for anyone in Law Enforcement.
In every call and incident an officer will always require the use of
Tactical Communications —more often than any other type of training.
It is the principal means of direction by the officer to the public. How the
officer handles each situation or incident ultimately determines whether the
organization or agency is credited or discredited.
Furthermore, the officer’s level of expertise in Tactical Communications
will determine the escalation and, consequently, the outcome of each incident.
Tactical Communications’ aim is to, first, reduce the need to employ higher
force measures and, second, increase an officer’s effectiveness when
physical intervention is necessary.
Tactical Communications training results in:
• Greater situation control
• Greater officer safety
• Improved officer effectiveness
• Greater officer morale
• Increased public satisfaction
• Reduced complaints
• Reduced excessive force issues
The Tactical Communications courses and book culminated from years of study and research into verbal and non-verbal communication skills and concepts. The result is the most advanced course of Instruction available.
Taught in conjunction with the Canadian Use of Force Model, officers learn:
3 main modes of communication
How Police / Security communication differs from everyday communication
The Use of Force Model & levels of Resistance
Use of force reporting and articulating Use of Force
Dealing with Yes, No and Maybe Persons
How to gain rapport
Dr Paul Ekman's Micro-Expressions and personality states
NLP and lying and truthful states
Diffusing aggressive or upset Persons
Creating voluntary compliance
Hypnotic questions and commands
Coping with stress —long and short term
Dealing with the totally resistant few
Cross cultural communications
BASELINE READS & SCENARIOS
We can all interpret basic human messages right? Angry? Happy?...
However, how do we change one to another and back again?
Sometimes you do it without knowing...We have all made a relatively happy person upset and a relatively angry person happy or at least pacified, right? Did you always know how?...
This is one of the things we teach.
We also explore more recent developments in other skills and technologies from reading 'microexpressions' to what to do if someone becomes threatening or even assaultive.
Instruction is provided at three levels: One-day Basic, two-day Advanced and four-day Instructor Certification.
You may be interested in our adapted Tactical Communications for
Please contact us for further details at firstname.lastname@example.org (or call us at DIMERSAR at 647 930 5646)
We use the book Tactical Communications as the foundation of the program along with other pertinant materials.